Manage Change

This subject covers the knowledge required to determine strategic change requirements and opportunities, and to develop, implement and evaluate change management strategies.

Specific topics include:

• Trends in the external environment
• Major operational change requirements
• Cost benefit analysis for high priority change
• Risk analysis, identify barriers to change, and agree and document mitigation strategies
• Change management project plan
• Communication/education plan to promote the benefits of organisational
• Strategies for embedding organisational change