Units of Competency

Embedded in each of the Tourism courses are National Units of Competency:
  

Subject Title
Embedded Unit of Competency
Australian Fares and Ticketing
SITTTSL012A Construct domestic airfares
Billing and Settlement Plan
SITTTSL016A Administer billing and settlement plan
Computerised Accounting (Tourism)
FNSACCT407B Set up and operate a computerised accounting system
SIXFIN003A Interpret financial information
Cultural Awareness
SITXCOM002A Work in a socially diverse environment
Deal with Conflict Situations
SITXCOM003A Deal with conflict situations
Destinations and Products – Australia
SITTTSL004A Source and provide Australian destination information and advice
^ SITTTSL002A Access and interpret product information
# SITTTSL001A Operate an online information system
Destinations and Products – International
SITTTSL003A Source and provide international destination information and advice
^ SITTTSL002A Access and interpret product information
# SITTTSL001A Operate an online information system
Establish and Conduct Business Relationships
SITXMGT006A Establish and conduct business relationships
Identify Hazards, and Control Safety Risks
SITXOHS003A Identify hazards, and assess and control safety risks
Implement and Monitor OHS Procedures
SITXOHS004A Implement and monitor workplace health, safety and security practices
International Ticketing
SITTTSL013A Construct normal international airfares
SITTTSL014A Construct promotional international airfares
Introduction to Travel and Tourism
SITTIND001A Develop and update tourism industry knowledge
Lead and Manage People
SITXHRM005A Lead and manage people
SITXHRM001A Coach others in job skills
Maintain Financial Records
BSBFIA301A Maintain financial records
Manage Finances within a Budget
SITXFIN004A Manage finances within a budget
Manage Quality Customer Service
SITXCCS003A Manage quality customer service
Monitor Work Operations
SITXMGT001A Monitor work operations
Operational Plans
SITXMGT002A Develop and implement operational plans
Perform Office Procedures
SITXADM001A Perform office procedures
Prepare Budgets and Financial Plans
SITXFIN005A Prepare and monitor budgets
Produce Business Documents
BSBITU303A Design and produce text documents
Tourism Compliance Requirements
SITXGLC001A Develop and update legal knowledge required for business compliance
Travel and Tourism Sales
SITTTSL005A Sell tourism products and services (36)
SITTTSL006A Prepare quotations
^ SITTTSL002A Access and interpret product information
SITTTSL009A Process travel-related documentation
Travel Computer Studies
SITTTSL010A Control reservations or operations using a computerised system
SITTTSL008A Book and coordinate supplier services
Use Business Technology
BSBWOR204A Use business technology
Work with Colleagues and Customers
SITXCOM001A Work with colleagues and customers
Write Business Documents
SITXADM003A Write business documents


It should be noted that SITTTSL002A Access and interpret product information (^) and SITTTSL001A Operate an online information system (#) have been included in more than one subject to ensure training is provided within a range of industry contexts, as required within the Evidence Guide within each unit of competency. The candidate is to demonstrate competency within those subjects to attain the unit of competency.