Units of Competency
Travel and Tourism
Embedded in each of the Tourism courses are National Units of Competency:
| Subject Title | Embedded Unit of Competency |
|---|---|
| Australian Fares and Ticketing | SITTTSL012A Construct domestic airfares |
| Billing and Settlement Plan | SITTTSL016A Administer billing and settlement plan |
| Computerised Accounting (Tourism) | FNSACCT407B Set up and operate a computerised accounting system |
| SIXFIN003A Interpret financial information | |
| Cultural Awareness | SITXCOM002A Work in a socially diverse environment |
| Deal with Conflict Situations | SITXCOM003A Deal with conflict situations |
| Destinations and Products – Australia | SITTTSL004A Source and provide Australian destination information and advice |
| ^ SITTTSL002A Access and interpret product information | |
| # SITTTSL001A Operate an online information system | |
| Destinations and Products – International | SITTTSL003A Source and provide international destination information and advice |
| ^ SITTTSL002A Access and interpret product information | |
| # SITTTSL001A Operate an online information system | |
| Establish and Conduct Business Relationships | SITXMGT006A Establish and conduct business relationships |
| Identify Hazards, and Control Safety Risks | SITXOHS003A Identify hazards, and assess and control safety risks |
| Implement and Monitor OHS Procedures | SITXOHS004A Implement and monitor workplace health, safety and security practices |
| International Ticketing | SITTTSL013A Construct normal international airfares |
| SITTTSL014A Construct promotional international airfares | |
| Introduction to Travel and Tourism | SITTIND001A Develop and update tourism industry knowledge |
| Lead and Manage People | SITXHRM005A Lead and manage people |
| SITXHRM001A Coach others in job skills | |
| Maintain Financial Records | BSBFIA301A Maintain financial records |
| Manage Finances within a Budget | SITXFIN004A Manage finances within a budget |
| Manage Quality Customer Service | SITXCCS003A Manage quality customer service |
| Monitor Work Operations | SITXMGT001A Monitor work operations |
| Operational Plans | SITXMGT002A Develop and implement operational plans |
| Perform Office Procedures | SITXADM001A Perform office procedures |
| Prepare Budgets and Financial Plans | SITXFIN005A Prepare and monitor budgets |
| Produce Business Documents | BSBITU303A Design and produce text documents |
| Tourism Compliance Requirements | SITXGLC001A Develop and update legal knowledge required for business compliance |
| Travel and Tourism Sales | SITTTSL005A Sell tourism products and services (36) |
| SITTTSL006A Prepare quotations | |
| ^ SITTTSL002A Access and interpret product information | |
| SITTTSL009A Process travel-related documentation | |
| Travel Computer Studies | SITTTSL010A Control reservations or operations using a computerised system |
| SITTTSL008A Book and coordinate supplier services | |
| Use Business Technology | BSBWOR204A Use business technology |
| Work with Colleagues and Customers | SITXCOM001A Work with colleagues and customers |
| Write Business Documents | SITXADM003A Write business documents |
It should be noted that SITTTSL002A Access and interpret product information (^) and SITTTSL001A Operate an online information system (#) have been included in more than one subject to ensure training is provided within a range of industry contexts, as required within the Evidence Guide within each unit of competency. The candidate is to demonstrate competency within those subjects to attain the unit of competency.
